KUALITAS LAYANAN DALAM MENUMBUHKAN PEREKONOMIAN PASCA PANDEMI

Abstract

The purpose of this study is to provide an overview the importance of service quality by the company for a new normal era after the pandemic covid-19. In the economic down, recession, and massive layoffs, the businessman must use their brains to improve the service quality as measured by 5 dimension is Tangible, Reliability, Responsiveness, Assurance, and Empathy. The method uses descriptive qualitative from a literature review study. The result show that the service quality during pandemic provides its own value for the costumer. Costumer have a better impression and guarantee of their health and safety as well as protection from business company